Legal Information

1. Seller Information

This page states the required business information for Debby Bakes and Fries as required by Japanese law.

Item	Details
Business Name	Debby Bakes and Fries
Representative Name	Deborah Nicholas
Business Address	657-0024 Hyogo-ken, Kobe-shi, Nada-ku, Kusugaokacho 3-1
Contact Phone	080-6831-8258
Email Address	orders@debbybakesandfries.com
Website URL	https://debbybakesandfries.com/

2. Additional Costs (Beyond Product Price)

Item	Details
Delivery Fees	As displayed at checkout. Fees vary by zone (Chuo-ku/Nada-ku: Free, Other Kobe wards: ¥500, Nationwide [Chin-chin only]: ¥800).
Cash on Delivery Fee	¥330 (Payable upon delivery)
Other Fees	Product prices do not include consumption tax (10%). Tax will be added at checkout. Bank transfer fees are the responsibility of the customer.

3. Payment Methods, Timing, and Returns

Item	Details
Payment Methods	Credit Card (via Stripe), Bank Transfer, Cash on Delivery (代金引換)
Bank Transfer Details	Bank Information Provided upon request. Please contact us at 080-6831-8258 for bank transfer instructions.
Payment Timing	Credit Card: Charged at the time of order placement. Bank Transfer: Order will be processed after payment confirmation. Cash on Delivery: Paid upon receipt of the order.
Returns & Refunds	Due to the perishable nature of our food products, returns are generally not accepted once preparation has begun. If you receive an incorrect, damaged, or spoiled item, please contact us immediately (within 24 hours of receipt) at 080-6831-8258 or orders@debbybakesandfries.com for a resolution, which may include a refund or replacement at our discretion.

4. Order Minimums & Delivery Timing

Item	Details
Order Minimums	Chuo-ku / Nada-ku: Minimum order of ¥2,000 Other Kobe wards: Minimum order of ¥3,000 Nationwide (Chin-chin only): Minimum of 2 bottles
Delivery Timing	We aim to deliver within the following windows after order confirmation: Chuo-ku / Nada-ku: 30-45 minutes Other Kobe wards: 45-60 minutes Nationwide (Chin-chin only): Shipped within 2-3 business days Pickup: At the time specified when ordering Delivery times are estimates and may be affected by weather, traffic, or order volume.

Item

Details

Order Minimums

Chuo-ku / Nada-ku: Minimum order of ¥2,000
Other Kobe wards: Minimum order of ¥3,000
Nationwide (Chin-chin only): Minimum of 2 bottles

Delivery Timing

We aim to deliver within the following windows after order confirmation:

Chuo-ku / Nada-ku: 30-45 minutes
Other Kobe wards: 45-60 minutes
Nationwide (Chin-chin only): Shipped within 2-3 business days
Pickup: At the time specified when ordering

Delivery times are estimates and may be affected by weather, traffic, or order volume.

5. Complaint Handling

For any inquiries or complaints, please contact us first using the details in the Seller Information section above. We are committed to resolving any issues promptly and fairly.

Important Legal Notice

This information is provided in accordance with Japanese law. While we strive for accuracy, this page does not constitute legal advice. For specific legal concerns, please consult with a qualified legal professional in Japan.